Thousands of people use instant messaging apps regularly. Mainly, businesses use instant messaging apps to communicate with their employees and clients.
There are thousands of messaging apps available online. Some benefits of instant messaging are convenience and real-time communication.
That being said, there are also risks in using these apps.
WeChat, the most popular messaging and communication app in China, is used by many organizations to communicate with companies all over the globe. WeChat is known to monitor and censor conversations even with users outside China. These monitoring activities are not disclosed to users outside of China, which can lead to problems.
The app does not have end-to-end encryption. This means that individuals or entities’ privacy may be compromised, and confidential information may not be protected.
Furthermore, the lack of visibility with WeChat content introduces a number of dangers that can impede corporate operations and result in data breaches.
These issues could make messaging apps not compliant with regulatory requirements and may need to make a WeChat risk assessment.
Due to the impact of the coronavirus pandemic, many financial institutions face challenges, especially in compliance with MiFID II requirements.
Firms must make reasonable efforts for MiFID voice recording and prohibit workers from making, transmitting, or receiving phone calls on privately owned devices that the company cannot access by looking for alternative ways to record calls.
One of the main reasons to archive messages is to fulfill compliance requirements. Many businesses and organizations must comply with regulations like FINRA or MiFID II. These rules can be applied to any modern digital communication tool, including emails, social media, corporate chats, and text messages.
In entities and firms, a mobile text archiving solution will allow them to maintain the information required to establish a company’s history. As technology changes and evolves over time, it is critical to ensure that communication data can be accessible for years later.
Additionally, archiving text messages for businesses can improve marketing strategies. By crafting a good SMS or text message as well as using an archiving software, marketing teams can determine which deals or messages work best and which can enhance SMS campaigns even further.
Archiving is also important for legal purposes and emergency preparedness. Businesses should have easy access to all data and records in order to protect themselves against false claims.
TeleMessage is a secure business mobile messaging app that offers compliance, branding, and employee autonomy. It includes mobile archiving and mass messaging.
Visit their website www.telemessage.com/ for more information on secure messaging and archiving.