Admit it or not, the global pandemic has affected you on a personal and entrepreneurial level. Social distancing is mandated by national governments worldwide to ensure that the virus’s spread would be as little as possible. Because of this measure, several companies were forced to shut down for a couple of months or completely close.
For companies that were still able to operate despite current events, the best option was to make their employees work from home. Employees nowadays do their tasks and workload on their personal computers. The tricky part of having employees work from home is the day that they are unsupervised, unlike in an office environment.
Communication is the second most challenging task to monitor employees and clients. While communications are private, there are some laws that require a record of business communication between employees and the client. These laws can be used as evidence of the transaction between the two parties.
Call monitoring is also advised for BPO companies. As an employee, you should have effective communication between your employees to ensure that they do their tasks. If you want to know how to communicate effectively, you can read this infographic from TeleMessage.